Credits are the purchasing currency used on Hero Rips. You can buy Credits and use them to open Packs and shop for products on the platform. Credits have no cash value, cannot be exchanged for cash, and can only be used within Hero Rips. They are designed solely for use within the shopping experience.

No. There are no cash-outs or withdrawals. Converting a Voucher, including an automatic conversion, adds non-withdrawable Credits to your account. Credits, XP and Vouchers cannot be redeemed for money or cryptocurrency.

Choose a Credit bundle and use one of the payment methods displayed at checkout. Prices are in U.S. dollars unless stated otherwise. Payments are handled by our authorized payment providers. Your bank or card issuer may apply its own fees.

Experience Points (XP) are rewards earned when you use purchased Credits on the platform. As you earn XP, your account levels up and higher levels unlock additional benefits, including access to higher-value daily Free Packs and additional rewards. XP enhances your shopping experience and rewards ongoing engagement.

The available benefits and requirements are shown on the platform and may change. XP belongs to your account, cannot be transferred, and cannot be exchanged for cash.

Purchases of Credits and Pack openings are generally final. You cannot undo an opening because you prefer a different outcome. Converting a Voucher into Credits is a separate transaction, not a refund of the Pack.

Exceptions include the fulfillment and error remedies in our Terms of Service and any rights required by law. If you believe a payment is incorrect or unauthorized, contact support immediately.

Only one account is permitted per person. We use security and verification processes to help protect accounts and prevent fraud. Keep your login details private and notify support immediately if you suspect unauthorized access.

XP expires 1,095 days after it is earned or added, on a rolling basis. Separately, after 180 days without logging in or using your account, the account may be treated as inactive and remaining Credits or XP may be reset under our Terms.

Log in regularly to keep your account active. The decision window for a collectible-related Voucher is separate and may expire much sooner, even while you are actively using Hero Rips.

Safety, transparency and consistency are core to the Hero Rips shopping experience. Each Pack uses a secure randomization system to determine the outcome at opening. The result cannot be altered after it is generated.

Before opening, you can see the possible outcomes, their displayed values and the probability distribution. The full primary outcome distribution adds up to 100%, helping you make an informed purchasing decision.

Our system is Provably Fair. Before you open a Pack, we lock in our part of the randomness and hand you a cryptographic fingerprint of it. Then your device contributes its own randomness - something we cannot predict. The outcome is computed from both together. After the opening, we reveal our part, and you can check - with math, not trust - that we used exactly what we locked in and that the result is exactly what the math says it should be.

We cannot change the outcome after seeing your input. You cannot predict the outcome before seeing ours. Nobody - including us - knows what is in the Pack until the moment it opens.

It means fairness you can verify, not fairness you have to take on faith. Most games of chance ask you to trust that the operator’s random number generator is honest. A provably fair system removes that requirement: every outcome comes with the mathematical evidence needed to independently recompute it. If we had manipulated even a single opening, the numbers would not add up, and anyone checking would see it.

No. The reveal animation presents the result; it does not determine or change it. Clicking at a particular moment, waiting longer or changing how you interact with the animation does not improve your chances.

We endeavor to keep displayed information accurate and up to date. Displays can occasionally lag or contain errors. If there is a discrepancy, the valid server-recorded configuration and transaction details govern, subject to the error remedies and locked-value protections in our Terms. Contact support if something looks wrong. A display or animation failure does not by itself cause a valid outcome to be rerolled.

Fair market value (FMV) is an estimate based on available market information, including recent sales and relevant collectible valuation sources. The collectible’s identity, grade, rarity and other characteristics can affect its value. FMV is a reference value, not a guarantee of what someone else will pay for the collectible.

Yes. The full FMV is locked when the collectible is revealed. We also display the conversion percentage and the resulting Credit amount available for your Voucher. The percentage may vary between offers, so a conversion is not necessarily worth 100% of the revealed FMV.

For example, a collectible with a locked FMV of $100 and a displayed conversion rate of 97% has a conversion value equivalent to $97 in platform Credits. Those Credits cannot be withdrawn as money.

The displayed Credit amount is your protected minimum for that Voucher during its decision window and at automatic conversion. Market price falls do not reduce it. Any higher conversion offer we display becomes the protected minimum. Manifest errors may be corrected as described in our Terms.

The decision window, called the Storage Window in our Terms, and its expiration time are displayed when your Voucher is revealed. Check that deadline in your Collection. Different Packs or collectibles may have different windows; there is no single fixed duration.

During that window, the associated physical collectible is temporarily held for your choice. The displayed window will not subsequently be shortened. Reminders may be provided, but you should not rely on receiving one.

Your Voucher is automatically converted into Credits at its protected conversion value, and the associated collectible is removed from your available Collection. This may be described as an “auto-sale.” It does not create a cash balance or a right to withdraw money.

A valid shipment request recorded before expiration prevents automatic conversion while fulfillment is pending. Complete the redemption steps, including the required Credits, shipping details and payment of the charges due, before the deadline. Verification checks may still delay shipment.

The redemption process converts your Voucher and applies the required Credits to purchase the collectible and request shipment. Any additional Credits required are disclosed before you agree. The item purchase price shown at reveal will not increase during the decision window; shipping, handling and applicable taxes remain separate.

A Voucher can be used only once. Converting it without claiming ends the opportunity to redeem that Voucher for the physical collectible. Ownership passes only when the fulfillment conditions in our Terms are met, not merely when the collectible appears on screen.

Open your Collection, select the collectible, and choose the claim or shipping option. Confirm your shipping address, complete the purchase steps, and pay the displayed shipping, handling and applicable tax charges. Complete any identity checks requested. We will then process the request and arrange fulfillment.

There may be a limit on the number of unshipped redemptions you can have pending. If you reach it, follow the platform instructions or contact support. Review or verification can also delay a shipment.

Shipping costs depend on your location, the value of the items being redeemed, whether insurance is requested or required, and whether the carrier or applicable shipping policy requires a signature. The shipping charge and any insurance or signature charges are displayed transparently when you claim, before you confirm.

A separate $10 handling fee applies to each card or other item redeemed. Applicable taxes are additional and disclosed at checkout. Any separately assessed import duties or customs charges remain your responsibility.

The fee helps cover the work involved in sourcing and acquiring collectibles for the platform, securely storing and managing inventory, locating and retrieving your item from the vault, and preparing it for shipment. It supports the handling process from inventory to dispatch; it is separate from the carrier’s shipping charge.

The fee is $10 per card or item, not per parcel. Claiming multiple items therefore incurs a handling fee for each item.

For eligible U.S. shipments in standard packaging, we endeavor to hand at least 80% of redeemed items to the carrier within five business days and at least 95% within ten business days, measured monthly.

The clock starts once your redemption request, all required shipping information, and payment of shipping and handling charges are complete. These are dispatch targets, not guaranteed delivery dates. Carrier transit time is additional.

Delays caused by missing information, verification or fraud review, grading or authentication review, pending-redemption limits, exceptional events, or custom packaging are excluded from these targets. We will communicate material shipment delays and available options in accordance with our Terms.

Tracking details will be provided once your shipment has been processed and tracking is available. Tracking may take time to update after a label is created. Contact support if you need help locating the details or if the shipment appears stalled.

The carrier is responsible for transporting and handling the parcel while it is in transit. Hero Rips remains your point of contact for shipment problems and coordinates the investigation and any carrier or insurance claim with our fulfillment partner. Carrier handoff does not by itself end the applicable fulfillment remedies.

After confirmed delivery, you are responsible for collecting, securing, storing and caring for the item. Loss or damage occurring after delivery is your responsibility. This does not remove remedies for damage or errors already present on delivery, applicable grading-service guarantees, or rights required by law.

Contact support immediately, ideally no later than seven days, and in any event within 14 days after the recorded delivery date or, for a missing shipment, the scheduled delivery date. Include your order details, tracking information and, where relevant, photographs of the item and packaging. Keep the packaging and do not return an item until we provide instructions.

We will review the evidence and coordinate with the fulfillment partner, carrier or insurer. Depending on the verified issue, the remedy may include a suitable replacement or the refund or Credit remedy described in our Terms, including applicable fulfillment charges. If tracking shows delivery but you dispute receipt, carrier or insurer validation may be required. Mandatory rights remain unaffected.

Cards supplied through our graded-collectible offering are graded and encapsulated by PSA, CGC or an equivalent professional grading service. The grader assesses authenticity and condition and assigns the grade. Hero Rips relies on that certification and does not independently grade the card or promise that a different grader would reach the same result.

Your card should match the revealed certification number, grading service and grade and arrive in its original holder. Report a mismatch or delivery damage to Hero Rips promptly. After delivery, concerns about the grader’s assessment, authenticity or a later regrade are addressed under the grading service’s own guarantee, where applicable and subject to its terms. A later grading opinion does not automatically establish a fulfillment error. Rights required by law remain unaffected.

We will contact you and seek a replacement of the same type, advertised grade and substantially equivalent value. If a suitable replacement cannot be provided, or you choose cancellation where available, we will apply the remedy in our Terms. Credits used for the item purchase are returned in Credits; eligible monetary shipping, handling and related charges are refunded through the appropriate payment method. This does not make Credits withdrawable.

Email [email protected] with your account email, relevant order or transaction details, and a clear description of the issue. We will review it and work with the relevant provider where needed. If an issue remains unresolved, the dispute process in our Terms of Service applies. Do not send passwords or full payment-card details.